The Contractor shall provide support and assistance in the management and operations of armament program related network systems.
In addition to the requirements listed in Section 3.8 above, the Contractor shall provide support to the Government on the following, but not limited to, tasks:
- Assist with system administration of network, Web, and/or communication systems, including LAN and Wide Area Network (WAN) systems, involving network security;
- Assist with managing hardware and software, perform configuration management and troubleshooting on IT related equipment;
- Assist end-users with the operation and restoration of information systems;
- Perform daily activities of configuration and operation of business systems which may be mainframe, mini, client/server, or cloud based and optimizes system operation and resource utilization, and performs system capacity analysis, planning, and lifecycle management.
- Provide assistance to users in accessing and using business systems, and; Prepare technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions.